We are looking for a full time Sales & Catering Coordinator at the Residence Inn by Marriott Vancouver Downtown, Vancouver, BC.
Salary: $48,000 – $55,000 per year plus bonus
Duties & Responsibilities:
- Manage inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities, and account qualifying
- Prepare sales-related documents throughout the sales process accurately and thoroughly (e.g. proposals, contracts, banquet event orders and group invoice) and follow up regarding the rooming list and payment updates.
- Coordinate meeting room booking procedures, conduct site inspections, track payments, and compile and analyze reports
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in database and compile/analyze sales reports
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty.
- Ensures customer concerns are addressed in a timely and professional manner.
- Preparation of Amenity, Gift Certificate requests and forward correspondence
- Promotes and encourages inter-departmental cooperation and communication to ensure overall guest satisfaction is at an optimum.
- Assist with monthly BT and group analysis and production reports
- Assist in information gathering and supporting documents for regular reporting, annual Sales Budget & Marketing plan
- Review and update the content on the Marriott website, and third party partner pages
- Assist the Director, Sales & Marketing in the coordination of the marketing efforts of the hotel pertaining to Field Marketing, Advertising, Social Media, Traditional Media, and Community Engagement
- Administer CI/TY Marriott lead catcher system and act as back up for vacations to the Director, Sales & Marketing.
- Assist with site inspections
- Attend and assist hotel functions when needed
- Other related duties as assigned.
Qualifications:
- Degree in hospitality sales/marketing preferred
- Minimum 1-2 years Hotel experience preferred
- Proficiency in English grammar and composition with ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to utilize catering and sales software Amadeus and CI/TY will be an asset
- Able to multi-task, meet timelines and prioritize in a fast-paced environment
- Computer skills including: Microsoft Word, Excel, FOSSE, Delphi and/or related catering/sales program
- Ability to professionally and positively engage with clients and guests over phone and email to delivery exceptional service and implement service recovery skills
- High level of attention to detail
- Strong computer and skills
- Proven interpersonal and organizational skills.
Working Conditions:
- Normal office working conditions.
What’s In It For You?
- Health & Dental benefits
- RRSP Matching
- Employee Family Assistance Program
- Hotel discounts worldwide!
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.
SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.
NOTICE TO POTENTIAL JOB APPLICANTS
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts
- does not require job applicants to pay a fee for a job application or opportunity; and
- does not make unsolicited offers of employment.