About Us:
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
Position Title: Guest Services Agent
Headcount: 3
Department: Front Office
Location: Delta Hotels Halifax Downtown, NS
Reports To: Guest Services Manager
Employment Type: Part-time Permanent role, with full-time availability and hours during peak travel season, May to early October.
General Overview:
The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.
Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.
Key Responsibilities:
•Greet guests warmly and professionally, ensuring a positive first impression.
•Perform check-in and check-out procedures according to brand and property standards.
•Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
•Handle guest payments, process transactions, and maintain accurate records.
•Maintain the security and privacy of guest information at all times.
•Follow all safety and security policies, including emergency procedures and fire safety protocols.
•Report maintenance concerns or safety hazards to leadership.
•Participate in departmental communication meetings.
•Embrace and uphold the hotel’s Vision, Mission, and Values.
•Perform other duties as assigned by leadership.
This role requires someone who is:
Service-focused – genuinely committed to exceeding guest expectations.
Detail-oriented – ensures accuracy in every transaction and interaction.
Reliable and self-motivated – able to work independently and complete tasks efficiently.
Team-oriented – contributes positively to a supportive, collaborative work environment.
Safety-conscious – works with care, follows all protocols, and reports concerns promptly.
Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.
Other Abilities, Skills and Competencies:
•Friendly, enthusiastic demeanor with a neat, professional appearance.
•Strong guest service skills with a genuine desire to exceed expectations.
•A keen eye for detail and accuracy.
•Well-organized with the ability to multitask and work efficiently.
•Reliable and flexible, with availability for varied shifts including evenings, weekends, and holidays.
•Physically capable of standing for long periods and performing repetitive movements.
•Self-motivated, able to solve problems, take initiative, and complete tasks with minimal supervision.
•Comfortable using computers and learning software
•Previous front desk or customer service experience is an asset.
Working Conditions:
•Fast paced environment that is often demanding
•Stand, walk and remain on feet to perform job duties for entire shift duration
•Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required
Additional Information:
Unionized Hotel
Shifts: 8.5-hour shifts, will include evenings, weekends, and holidays
Part-Time Availability: 32–40 hours per week
Rate of Pay: $17.48 – $18.48
Start Date: May 2026
If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to potential job applicants:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.