Front Office Manager

We are looking for a full time Front Office Manager at the Residence Inn by Marriott Vancouver Downtown. Reporting directly to the General Manager, the Front Office Manager leads the Front Office department and works collaboratively with the other members of the leadership team to achieve success in alignment with the hotel’s strategic, operational and financial objectives.

Salary: $52,000-$63,000 per year plus bonus plus:

• Health & Dental benefits
• RRSP Matching
• Employee & Family Assistance Program
• Hotel discounts worldwide!

Responsibilities:

• Manage and coordinate the daily activities of the Front Office to ensure guest satisfaction.
• Schedule employees in accordance with forecasted occupancy; adjusting staffing needs as deemed necessary.
• Displays a positive attitude, maintain enthusiasm, and celebrate success by recognizing and rewarding top performers.
• Assure guest satisfaction and maximize room revenue by leading the departments and implementing established strategic plans.
• Monitor room rates in conjunction with the Revenue Manager while being aware of our competitors’ rates.
• Provide effective key control and participate in matters relating to guest room security.
• Monitor customer feedback from all channels; identify problem areas and formulate solutions.
• Oversee inventory, purchasing and disbursement for all operating supplies and food & beverage inventory.
• Maintain safe working conditions within department and hotel by ensuring that all employees follow safety rules and procedures thus reducing accidents and incidents.
• Analyze property operations on a daily, weekly, and monthly basis ensuring effective and efficient management practices are in place.
• Communicate and problem solve effectively, finding solutions that are beneficial to guests, associates, and the organization.
• Employee recruitment, training, engagement, and professional development.
• Conduct effective employee meetings, communicate, and monitor achievement of standards of performance on a timely basis.
• Provides effective Departmental leadership and conducts Personal Performance Reviews for Front Office associates.
• Manage lost/found item with policies, standards, and procedures.
• Commit to “green” hotel, actively participate in organizational initiatives as well as seek out opportunities to reduce, reuse, and recycle; cognizant and compliant with OH&S related requirements and standards.
• Communicates, coaches, and enforces policies, priorities, procedures, and administrative standards.
• Ensure relevant operational procedures and training are up to date.
• Performs administrative duties including reading and writing reports, communicating with guests, managers, corporate office, associates, etc.
• Other projects and duties as assigned.

Skill, Knowledge and Abilities required:

• Must have strong multi-tasking abilities along with excellent communication and organizational skills.
• Strong written and verbal communication skills.
• Strong leadership and supervisory experience.
• Understands and demonstrates customer service.
• Proven ability to manage multi-tasked assignments and work effectively as a team member.
• Sets achievement-oriented goals and standards both personally and for the hotel leaders and associates.
• Ability to build strong relationships, interact and influence others at all levels of the organization.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Communicates and problem solves effectively, finding solutions that are beneficial to guests, associates and the organization.
• Displays a positive attitude, maintains enthusiasm, and celebrates success.
• Ability to maintain professional relationships with clients, co-workers, and suppliers.
• Flexible and energetic with the ability to work under pressure.

Working Conditions:

• Permanent, full-time position.
• Normal office/hotel working conditions.
• Flexibility required regarding hours of work. Evening, weekend, and holiday working hours required.

Experience, Training and Education:

• University or College Diploma in Hospitality field, with preference given to individuals who are certified.
• 1-3 years’ Front Office experience in a leadership position.
• Proficiency in computer software such as Word and Excel.
• Knowledge of rooms required.

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

• does not require job applicants to pay a fee for a job application or opportunity; and
• does not make unsolicited offers of employment.