Organized. Guest-Focused. A Natural Connector.
Sound like you? If you love bringing people together, thrive on the details, and want to play a key role in creating unforgettable group experiences – this is your moment.
Who We Are
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.
Delta Hotels by Marriott Halifax Downtown (formerly Hotel Halifax) is in the midst of an exciting transformation – and we’re looking for a Group Housing Coordinator to help us deliver seamless group stays from booking to check-out.
In this role, you’ll be the bridge between our sales team, operations, and our guests -coordinating room blocks, managing reservations, and ensuring every group feels welcomed, valued, and well cared for.
Why You’ll Love Working with Us
Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!
- Competitive Compensation & Bonus: Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, RRSP Matching, Exclusive Hotel Discounts, etc.
- The Extras That Matter: Staff meals, F&B discounts, and free access to our fitness center and pool.
- Learning & Development: Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3000 courses.
- Workplace Wellness and Inclusion: Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, flexible work arrangements (with approval), inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.
What You’ll Do
Process group reservations, changes, and cancellations with speed and accuracy.
Manage room blocks, rooming lists, and group billing setup (master accounts, etc.).
Prepare contracts, invoices, and guest communications – always professional, always on time.
Partner with Front Office, Revenue Management, F&B, and Banquets to ensure every group detail is executed flawlessly.
Meet with group convenors on arrival to confirm arrangements and ensure a seamless experience.
Identify upsell opportunities to enhance guest stays and drive revenue.
Support sales initiatives – cold calls, blitzes, trade shows – and provide coverage for Event Coordinators when needed.
Maintain organized files and uphold PCI compliance and safety standards.
Track post-stay feedback and help us continuously raise the bar.
How You Excel
A diploma or degree in Hospitality, Business, or Sales- or equivalent experience.
1–2 years in hospitality coordination, reservations, or group servicing.
Strong Microsoft 365 skills; experience with LightSpeed, Salesforce, or similar is a plus.
Sharp organizational skills and the ability to juggle multiple priorities with a smile.
A professional, proactive attitude and genuine love for helping others.
ProServe certification required.
Flexibility to work evenings, weekends, and holidays as group activity demands.
How We Thrive in Our Working Environment
- Where You’ll Work:
You’ll be based in a comfortable, well-equipped office in the heart of downtown Halifax – close to everything. When groups are on property, you may step onto the floor to greet convenors and ensure everything is running smoothly.
- When You’ll Work:
Hospitality is a 24/7 industry – and our teams show up for each other. While this role follows a schedule that may include evenings, weekends, and holidays, we believe in flexibility and balance. You’ll be part of a team that values hard work and rest in equal measure.
Ready to Help Shape Unforgettable Group Experiences?
If you’re organized, guest-obsessed, and ready to grow with a team that’s building something special – we’d love to meet you.
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to potential job applicants:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.
Thank you for your interest! We sincerely appreciate you taking the time to apply. While we’d love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.