Overview
At Fairfield by Marriott, St. John’s Newfoundland, we believe every guest interaction, from morning breakfast to a grand banquet, should be seamless and memorable. We are looking for a Food & Beverage Supervisor (salaried) to join our team.
In this hands-on, salaried role, you will be the lead to our F&B team, with a primary focus on our Banquet functions and daily Breakfast operations. You are a leader who is just as comfortable on the line as you are on the floor – someone with culinary experience who can jump in to cook, plate, or problem-solve, while also motivating the team to deliver exceptional service.
What You’ll Do
Operational Leadership & Service
- Supervise the day-to-day operations of Banquet functions and the Breakfast services, ensuring setup, service, and tear-down meet brand standards.
- Lead by example on the floor, assisting with food preparation, plating, and service during peak periods, leveraging your culinary skills.
- Conduct pre-shift meetings to align the team on event orders, menu changes, and guest expectations.
- Ensure all banquet events are executed per the Banquet Event Order (BEO), communicating seamlessly with the culinary and sales teams.
Team Support & Development
- Assist in the training and onboarding of new hourly associates, focusing on service standards, food safety, and operational efficiency.
- Provide real-time coaching and feedback to team members to maintain high performance and morale.
- Support the Guest Services Operations Manager in scheduling, payroll, and inventory tasks to ensure labor is managed effectively.
Culinary & Quality Assurance
- Monitor food presentation and quality for breakfast and banquets, stepping in to prepare or plate items as needed to ensure consistency.
- Assist with opening and closing kitchen duties, including basic food preparation, stocking, and rotation of perishable items.
- Conduct line checks to ensure compliance with food safety, sanitation, and health regulations.
Guest Experience
- Proactively engage with guests during breakfast and banquet services to ensure satisfaction and address any concerns immediately.
- Respond to last-minute changes or special requests with a solutions-oriented mindset.
- Uphold Marriott’s brand standards for service excellence in all guest interactions.
Administration & Compliance
- Conduct the regular food order with suppliers owning the food cost control.
- Maintain accurate records of banquet attendance, final guarantees, and any discrepancies.
- Ensure all associates have valid certifications (ProServe, Food Safety) and adhere to hotel policies.
- Support the setup and maintenance of point-of-sale systems for banquet and breakfast functions.
- Conduct quarterly food cost and menu audit.
- Perform other duties as assigned by F&B leadership.
What You Bring
- Culinary Experience: A background in cooking or kitchen operations is essential. You understand the pace of a kitchen and can confidently prepare food to standard.
- Hospitality Education: Post-secondary education in Hospitality, Culinary Arts, or a related field is preferred.
- Leadership Potential: 3–5 years of experience in a food and beverage environment, with 2-3 years of supervisory or lead-hand experience.
- Certifications: Valid ProServe (Newfoundland equivalent) and Food Safety certification required. Serve Responsible NL as an asset.
- Operational Know-How: Familiarity with banquet setups, breakfast buffets, and high-volume service.
- Communication Skills: Ability to direct a team clearly and professionally while maintaining positive relationships with guests and peers.
- Flexibility: Comfortable working mornings, evenings, weekends, and holidays based on event and business needs. Working hours can range week by week.
- Physical Stamina: Ability to stand, walk, and lift for extended periods in a fast-paced environment.
- Union Relations: Union Knowledge is a bonus but not requested.
Working Conditions
- Fast-paced environment combining front-of-house guest interaction and back-of-house culinary tasks.
- Regular standing, walking, bending, and lifting (up to 25 kg / 55 lbs).
- Schedule varies based on banquet functions and breakfast service, including early mornings, evenings, weekends, and holidays.
What We Offer
- A supportive, team-first environment where your growth is encouraged.
- Competitive salary and comprehensive benefits package.
- Exclusive hotel and dining discounts across SilverBirch and Marriott properties.
- Access to our Learning Management System (LMS) with thousands of professional development courses.
Living Our Values
As part of SilverBirch Hotels & Resorts, we are guided by our core values in everything we do:
Engagement – Quality – Performance – Growth – Integrity
SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals.
SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Notice to potential job applicants:
If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment.
Thank you for your interest! We sincerely appreciate you taking the time to apply. While we’d love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.