Business Analyst

Reporting to the Director, Financial Systems & Data Analytics, the Business Analyst delivers end-to-end business analysis services that improve operational effectiveness and employee experience across corporate and hotel management teams.  The Business Analyst will lead discovery and requirements gathering, facilitate stakeholder workshops, document current and future-state processes, evaluate solution options, and support implementation through testing, training, and adoption.

This role is highly collaborative and delivery-oriented: the Business Analyst will coordinate cross-functional initiatives by facilitating meetings, documenting decisions, maintaining project artifacts, and tracking timelines and deliverables.  They will also contribute to continuous improvement by identifying opportunities to streamline workflows, strengthen controls, and optimize how teams use existing tools and processes.

While this is a BA-first role, it requires a baseline level of technical capability to support business operations. They will be responsible for managing and supporting existing low-code apps and workflows (including Microsoft Power Platform solutions): monitoring daily runs for errors, troubleshooting and resolving issues, assisting end users with questions, and delivering enhancements through change requests as the technology and business needs evolve.

This position is not a reporting role and does not include ownership of Power BI or enterprise reporting deliverables.

The salary range for this role is $79,655.20-$105,941.42. The actual salary offered will be determined based on several factors, including job related knowledge, skills, qualifications, experience, education, training, and geographic location. We reserve the upper end of the salary band for internal employees who demonstrate sustained high performance.

In addition to the base salary, our Total Rewards package includes:

• Annual Performance Bonus
• Comprehensive benefits package
• Employee & Family Assistance Program
• RRSP matching
• Fitness Reimbursement
• Hotel discounts worldwide!

…and more!

Responsibilities and Duties:

Business Analysis & Operational Improvement

• Lead business analysis activities for corporate and hotel teams, including discovery, requirements elicitation, process mapping, solution design, testing, and implementation support.
• Facilitate stakeholder meetings and working sessions; document decisions, requirements, and project artifacts; track timelines, budgets, and deliverables.
• Recommend process improvements and technology adoption aligned to business needs and strategic goals, identifying opportunities for optimization and automation.
• Research and evaluate enhancements to existing technologies and explore new tools—including AI—where they can improve core systems and processes.
• Maintain and update documentation for systems, processes, and changes; develop materials that support adoption and consistent ways of working.
• Participate in system upgrades, new implementations, and cross-functional projects; support testing and advise stakeholders on issues and resolutions.
• Lead initiatives to improve file and content management practices using SharePoint and related tools.
• Stay current with industry trends and emerging capabilities relevant to operational processes.
  

Operational Systems & Workflow Support

• Support and enhance existing low-code apps, workflows, and automations (including Microsoft Power Platform solutions) to ensure reliable day-to-day operations.
• Monitor daily runs and integration activities; troubleshoot errors, coordinate resolution, and implement enhancements through structured change requests.
• Support integrations between the ERP system and other platforms (e.g., payroll, hotel property management systems) in partnership with IT and stakeholders.
• Collaborate with the Director, Financial Systems & Data Analytics and IT to troubleshoot issues and assist with access, environment coordination, and operational support tasks as needed.
• Administer SharePoint sites, lists, and file storage to support business processes and information management.
  

User Support

• Provide daily support for users of business solutions and related SharePoint sites; manage incoming support tickets and follow through to resolution.
• Develop and maintain training materials and user documentation to support adoption and ongoing use.
  

Financial Systems Backup

• Serve as a backup for the Director, Financial Systems & Data Analytics in supporting the ERP system and related financial systems operations.

Skills, Knowledge and Abilities Required:

• Strong interpersonal and communication skills, with the ability to build strategic and trusted relationships across all levels of the organization.
• Ability to work independently and collaboratively with diverse stakeholders, with minimal supervision.
• Excellent analytical thinking, reasoning, and problem-solving abilities.
• High attention to detail, ensuring accurate documentation and thorough analysis of business requirements.
• Sound judgment and decision-making capabilities.
• Strong organizational skills, with the ability to prioritize tasks effectively in a dynamic environment.
• Self-motivated and service-oriented, with the ability to remain focused and resilient in the face of challenges.
• Proactive and eager to learn, with a demonstrated initiative to improve processes and adopt new technologies.

Working Conditions: Normal office working conditions.

Experience, Training and Education:

• Completion of a post-secondary diploma or degree in a relevant field.
• Minimum 4 years of experience in a Business Analyst or similar role, focused on business analysis, requirements engineering, and process improvement.
• Knowledge of business process design and optimization concepts.
• Experience supporting and enhancing low-code applications and automated workflows in a production environment (Microsoft Power Platform preferred), including monitoring, troubleshooting, end-user support, and implementing change requests/enhancements (building new solutions may be required at times with guidance).
• Experience with SharePoint, including document libraries and lists, and permissions/security configuration to support business processes.
• Familiarity with Microsoft Dynamics Business Central or similar ERP systems (asset).
• Familiarity with integration/data concepts (e.g., connectors, APIs, basic database concepts) (asset).
• Microsoft Power Platform certifications are desirable (asset).
• Basic understanding of accounting principles, internal controls, and financial concepts (asset).

SilverBirch Hotels & Resorts is supportive of workforce diversity and encourages applications from qualified individuals. 

SilverBirch Hotels & Resorts welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

Notice to potential job applicants: 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts does not require job applicants to pay a fee for a job application or opportunity; and does not make unsolicited offers of employment. 

Thank you for your interest! We sincerely appreciate you taking the time to apply. While we’d love to respond to everyone, only shortlisted candidates will be contacted for screenings and interviews. Wishing you all the best.