Mo-Jean is a consummate HR professional with many years of experience in customer centric industries. She has developed an impressive list of programs that include but are not limited to employee and leadership development; employee engagement and multi-level guest service initiatives.
Mo-Jean drives operational efficiency through performance and service excellence. Her positive attitude, ability to set and achieve goals, quest for learning, performance efficiency, service and training excellence and connection to her work and colleagues, guide her leadership practice.
Mo-Jean has held progressive leadership positions and currently holds a position with SilverBirch Hotels & Resorts as Corporate Director, Organizational Development.
In her free time, Mo-Jean enjoys reading, running, travelling and spending time with her family.
SBHR: What value is most important when you think about your new role?
MJL: Given that my role involves learning and organizational development, integrity is integral to what I do. My work has to do with helping, guiding and changing how we learn and grow and helping to shape change requires that I do the right thing.
SBHR: In your role you are reviewing many different levels of the organization. What value do you keep top of mind when thinking about organizational design?
MJL: It’s hard to separate just one Value, as all of our Values inter-relate, so I’ve chosen two for this particular question: Performance and Growth.
Performance is defined as “We work every day to become better at what we do. We do this through clearly defined goals and training to help us get there.” To support this, I believe performance requires discipline, focus and practicing our “craft” well so that we can become more effective and efficient at what we do. This includes learning from mistakes and taking accountability for our actions.
Growth has to do with “Moving Forward”; and “making the company successful [working ] towards the growth of the business, and grow as individuals too.” I believe we need the right support, (people, systems, resources) to grow as this provides us with the courage, tenacity, fortitude and agility to navigate through tough times. Growth also comes from learning and experiencing those unchartered territories at times. T.S. Eliot said, “Only those who go too far will know how far they can go”.
SBHR: what do you “value” the most in your role?
MJL: I value connecting with people – here at Corporate as well as at our hotels. I appreciate being given the ability and space to be creative to design programs; the freedom to speak my mind; and influence for positive change. I am thankful to be able to make a difference in others’ lives through learning and development – and when people “get it” that gives me a definite thrill! I believe there’s an alignment of my personal values to that of the organization’s and that is rewarding.
SBHR: You are involved in many different aspects of Human Resources and working with every department within the organization. What values are the most helpful to you working with so many different disciplines?
MJL: It comes down to leading with Integrity and being true to my work. With regards to Integrity: when working with so many disciplines and departments I need to do what is right. At times, there may not be a set policy or guideline to tell me what to do and there may be times when I’m faced with an unprecedented situation. So to do what is right, act in the best interest of all parties, and remain true to my work and values will be helpful.
SBHR: Of all of our values, which one influences your day to day activities the most?
MJL: Engagement as it’s linked to care. I believe that I can perform a task accurately and I can be efficient. However, the degree to which I am effective and able to sustain what I do comes about through caring. Caring about how I perform my tasks and how I care for and about others will help to provide the quality that is required of me to do my job well. Genuinely caring about and for others also helps to build meaningful relationships and it is through this that we build community.
SBHR: What is the most rewarding experience you have had in working in this or previous roles?
MJL: Having made a difference in an individual’s life because I believed in this person’s capacity and capability for doing greater things; providing this individual support; giving honest feedback; and collaborating to work at what was required to succeed. Most rewarding: getting the individual to trust and believe in him/herself.