Posted By: SilverBirch Hotels & Resorts
Interview: Doug Wetenkamp, Regional Systems Manager, Ramada Hotel and Conference Centre
“Do it well” – We work every
day to become better at what
we do. We do this through
clearly defined goals and
training to help us get there.
Doug was born and raised in Edmonton and attended Jasper Place High School where his focus was mechanical and electrical courses. After leaving school, one of his first jobs was working as a mechanic. Doug then found himself up north working as an operator on a Nodwell hauling oil from tankers frozen in the Arctic Ocean. He then met his wife of 39 years in Edmonton and started working for his family in the construction business where he learned various trades such as drywall, carpentry, and plumbing.
He worked for a local new home builder as a site superintendent before starting out on his own. He had several businesses such as window manufacturing, carpet and upholstery cleaning and finally purchasing a national disaster restoration company in Edmonton, Calgary and Grande Prairie. Doug then included a few Carpet and upholstery cleaning franchises to keep him busy.
During this time he managed to have 3 great kids and somehow found the time to travel with them and build many memories. Doug found an opportunity to go back to school where he completed his MCSE courses and a couple of years later started with Silverbirch Hotels and Resorts. Doug has since completed his Project Management courses at NAIT. Education includes his Arbitration and Mediation Certificate as well as VM Ware courses and many others to keep current in the industry.
Doug loves to travel with his wife, is an accomplished scuba diver and is also the past president of the Edmonton Epicurean Society. An avid motorcycle enthusiast, he loves riding his Goldwing any chance he gets. Doug and his wife still reside in Edmonton along with his 3 children and 4 grandchildren.
SBHR: Doug, what does Performance mean to you?
Doug: Performance to me, is the ability to match the desire to “Do it Well” while adding the life skills acquired and combining that with professional training.
SBHR: Why is the Performance value so important to you?
Doug: Without the performance factor we are not effective in our daily tasks. If I am performing, I am able to be more effective and get better results which are both satisfying to my customers as well as to me.
SBHR: How does the Performance value guide you in your day to day life?
Doug: Everything I do involves improving my performance value which is part of the life skill asset.
SBHR: Why do you think the Performance value is important to an organization?
Doug: The more effective we can be, the more valuable we are to the organization and as a result, the better performing the organization becomes.
SBHR: Can you share an example of when you witnessed an associate exemplify Performance?
Doug: All of our IT team members are highly dedicated and committed to great customer service, however the one that seldom gets the credit that is so deserving is Ian Russell. Ian time after time gets the job done and done well. Ian will go out of his way to make sure that you understand the process and is always willing to take the time for one on one training.
SBHR: What was the very first IT project you ever worked on?
Doug: Not the first, but definitely the largest was the Capilano project where as you know we rebuilt the entire network infrastructure which was a huge undertaking for our IT department. The project was extremely successfully and as a result the hotels now have less networking issues which in turn make our associate “Do it Well”.