SilverBirch Hotels & Resorts


Position: Room Attendant

Title Room Attendant
Location Vancouver, BC
Hotel Residence Inn by Marriott Vancouver Downtown
Job Status
Job Information

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full service, focused service, and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott, Radisson, and Hilton.

We are looking for a Room Attendant at the Residence Inn by Marriott Vancouver downtown in British Columbia. Reporting to the Housekeeping Manager, the Room Attendant is responsible for maximizing guest satisfaction and loyalty, through the cleanliness and overall appearance of the guest rooms and corridors. The starting wage for this position is $15.65/hour, to increase to $18.25/hour after passing 3 months probation, and will increase to $20.86/hour after one year of service.

 

Duties & Responsibilities:

  • Cleaning and replenishing all areas of guest rooms per hotel/brand standards
  • Preparing rooms for guest arrival and responding to special guest requests (i.e. allergies, pet amenities, cleaning carpet stains, etc).
  • Reporting lost and found articles, generating work orders, unusual circumstances or special room concerns (i.e. pets in room, smoking in room) promptly and as per policy
  • Seasonal and deep cleaning of guest rooms as required
  • Maintaining linen rooms, housekeeping closets and stocking carts
  • Providing information to guests about hotel services, facilities and other amenities
  • Welcoming and acknowledging all guests according to company/brand standards
  • Listening and responding to guests’ requests or concerns and taking action
  • Demonstrates teamwork by cooperating and assisting co-workers as needed
  • Maintains confidentiality of proprietary information
  • Consistently practices guest and associate privacy and security
  • Contributes to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire safety training, and working in a safe manner
  • Participating and adhering to company sustainability efforts
  • Projects a favorable image of SilverBirch Hotels & Resorts to the public
  • Consistently demonstrate our SilverBirch values – Engagement, Quality, Performance, Growth and Integrity
  • Participating and adhering to our zero waste program
  • Other duties as assigned

 

Preferred Education & Qualifications:

  • Previous customer service experience is an asset
  • Previous hotel cleaning experience is an asset
  • Previous experience using a variety of cleaning supplies, equipment and tools
  • WHMIS certification an asset

 

Working Conditions:

  • Position requires standing, moving, bending
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance
  • Reach overhead and below the knees, including bending, twisting, pulling, stand, sit, or walk for an extended period of time.
  • Must be available to work all days of the week including weekends and holidays.
  • Hours will vary depending on occupancy; this can be discussed during the interview.

 

We offer associates flexible schedules, competitive wages and benefits designed to serve the unique needs of our diverse workforce and we are committed to continually ensuring market competitiveness. Our philosophy is to have a balanced focus on our associates, our guests and the reinvestment into our properties. We believe in a performance driven culture where our associates will be engaged in their careers and be enabled by supporting systems and processes.  If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

Apply to:

Human Resources

ribmYVR@silverbirchhotels.com

www.silverbirchhotels.com

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.