SilverBirch Hotels & Resorts


Position: Breakfast Room Attendant

Title Breakfast Room Attendant
Location Vancouver, BC
Hotel Residence Inn by Marriott Vancouver Downtown
Job Status
Job Information

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused-service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands such as Marriott, Hilton and Radisson.

We are looking for a Breakfast Room Attendant at the Residence Inn by Marriott Vancouver downtown in British Columbia. Reporting to the General Manager, you will be responsible for providing quality food and beverage service to our guests in an efficient and courteous manner, consistent with assisting in the daily operations of the Breakfast Room in accordance with both Residence Inn by Marriott and Hotel and SilverBirch Hotel and Resorts standards. The starting wage for this position is $15.00/hour, to increase to $17.50/hour after passing 3 months probation, and will increase to $20.00/hour after one year of service.

Duties and Responsibilities:

  • Provide timely breakfast service while ensuring a quality guest experience
  • Sets tables, inspect silver, china and other table items
  • Works as a team with other attendant to ensure that prompt service is given at all times.
  • Initiate conversation with guests to make them feel welcome and to encourage guest feedback
  • Complete Gatehouse East & West setup and teardown
  • Offer guests coffee refills
  • Verify that each person is a registered guest of the hotel
  • Ensure seating is available for guests
  • Set and clear tables as needed
  • Ensure the buffet is not short of any items and advise the breakfast cook accordingly
  • Extend a warm farewell to each guest as they leave
  • Complete closing duties to ensure items are set for next day’s breakfast
  • Refers food or service complaints to the General Manager or Manager on Duty
  • May be required to work in the banquets/catering department as needed
  • Other duties as assigned

 

Work Requirements:

  • Minimum 1 year serving experience
  • Exceptionally strong guest service skills to ensure superior guest service
  • Excellent communication skills
  • Team-player who is able to recognize the value of guests and associates
  • Passion and drive to work and excel in the Hospitality Industry
  • Able to multi-task and meet deadlines
  • Tourism / Hospitality Management Diploma or Post-Secondary Degree preferred
  • Be able to work various shifts, including early mornings and weekends for the Breakfast Room Attendant role, and possibly afternoons or evenings when assisting in the banquets/catering areas.
  • FoodSafe certificate required.
  • Maintain a high level of professional appearance, demeanor, and ethics
  • Reliable, punctual and responsible

 

Preferred Skills & Qualities:

  • Excellent team player
  • Effective communicator with excellent interpersonal skills
  • Time-management skills and schedule flexibility required
  • Positive attitude
  • Highly motivated and able to motivate others
  • Desire to succeed and excel
  • Personable and approachable
  • Dedicated to customer service

 

Working Conditions:

  • Working in a busy kitchen environment
  • Standing, moving and bending on a regular basis
  • Ability to lift up to 20 lbs

 

We offer associates flexible schedules, competitive wages and benefits designed to serve the unique needs of our diverse workforce and we are committed to continually ensuring market competitiveness. Our philosophy is to have a balanced focus on our associates, our guests and the reinvestment into our properties. We believe in a performance driven culture where our associates will be engaged in their careers and be enabled by supporting systems and processes. If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

 

Apply to:

Human Resources

ribmYVR@silverbirchhotels.com

www.silverbirchhotels.com

 

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

 

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

does not require job applicants to pay a fee for a job application or opportunity; and

does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.