Investment across SilverBirch’s 20 hotels and seven restaurants will keep guest satisfaction a priority
Vancouver, BC, September 18, 2013 – SilverBirch Hotels & Resorts today announced the launch of Revinate, an industry-leading reputation management software service that will enable SilverBirch to streamline guest feedback and online reviews to further enhance customer experience. The software, designed specifically for the hospitality industry, will be rolled out across SilverBirch’s 20 hotels and seven restaurants, including the new Wild Sage Kitchen & Bar® opening Fall 2013 in the DoubleTree by Hilton™ Hotel and Conference Centre Regina and Stages Kitchen & Bar® opening early 2014 in the DoubleTree by Hilton™ West Edmonton.
“This investment supports our ongoing commitment to guest satisfaction at SilverBirch Hotels & Resorts,” says Robb Walker, Senior Vice President – Operations. “Revinate is very user-friendly and provides detailed analysis of online customer feedback from multiple platforms. It allows us to listen carefully to guest feedback and respond more efficiently to ensure guests are enjoying their experience at SilverBirch Hotels & Resorts. It also gives us the opportunity to create next-generation surveys that are more customer-friendly and easier to share, making it easier for our guests to share their experience with us and their networks.”
Developed specifically for the hospitality industry, Revinate aggregates and analyzes feedback from hotel review websites, blogs and social media channels, in addition to post-stay surveys, into a single dashboard. Used by more than 23,000 customers in 136 countries, the platform gives SilverBirch Hotels & Resorts a comprehensive view of guest satisfaction expressed through online channels.
“The online sphere is of growing importance as online customer reviews greatly influence travellers’ booking decisions,” Walker says. “Revinate will allow us to effectively manage our properties’ online reputation by turning feedback into opportunities to improve, and by using positive feedback to encourage customers to stay with us on their next trip.”
About SilverBirch Hotels & Resorts
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages over 20 hotels and resorts across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Radisson, Hilton, Quality and Best Western. www.silverbirchhotels.com
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SilverBirch Hotels & Resorts