Canmore, AB, September 3, 2013 – The Radisson Hotel and Conference Centre Canmore was awarded the President’s Award by SilverBirch Hotels & Resorts recognizing the hotel’s above and beyond efforts to assist guests and the Town of Canmore during the recent flood. A donation of $10,000 was also made by the hotel and SilverBirch Hotels & Resorts to assist with Canmore’s flood relief efforts.
When Canmore declared a state of emergency, the hotel’s General Manager, Sarah Law, and her team did what they do best: provide exceptional services that exceed guest expectations. The staff ensured the hotel remained in operation by bringing in extra water pumps. The hotel also made sure guests were provided with ample food and drinking water. An information centre was set up in the lobby to keep guests up-to-date on the flood situation. Several hotel guests stepped in to help by volunteering to share rooms, which opened up extra accommodations for emergency workers and local evacuees. The hotel also provided the Town of Canmore with extra cots, blankets and pillows.
“I’m so proud of our team,” said Sarah. “The flood certainly did not wash away our dedication to guest services. It was important for us to provide care and support to our guests and the community during such a difficult time.”
“We are very honoured to recognize such a dedicated team. Our people put taking care of our guests and the community before themselves during the flood,” Steve Giblin, President & CEO of SilverBirch Hotels & Resorts. “The collaborative effort demonstrated by the Radisson Hotel and Conference Centre team is a true representation of delivering extraordinary guest services even when resources are limited.”
About SilverBirch Hotels & Resorts
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages over 20 hotels and resorts across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Radisson, Hilton, Quality and Best Western. www.silverbirchhotels.com
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SilverBirch Hotels & Resorts