Vancouver, B.C., March 26, 2014 – SilverBirch Hotels & Resorts is proud to announce that three of its hotel properties in Vancouver, B.C., Mississauga, Ont., and St. John’s, NFLD., have been recognized for their outstanding performance and leadership by the 2013 Marriott International Performance Awards.
The hotels and their respective awards include:
- Fairfield Inn & Suites® by Marriott St. John’s Newfoundland – Cyril Russell, 2013 Opening General Manager of the Year Award
- Residence Inn® by Marriott Vancouver Downtown – Gold Hotel Award
- TownePlace Suites® by Marriott Mississauga – Airport Corporate Centre – Silver Circle Award
“We are extremely proud of the hotels for their well-deserved achievements,” says Steve Giblin, President and CEO of SilverBirch Hotels & Resorts. “The recognition is the result of each hotel’s hardworking team dedicated to exemplifying our values, representing the Marriott brand and to providing guests with exceptional guest services.”
Cyril Russell, General Manager of Fairfield Inn & Suites® by Marriott St. John’s Newfoundland, earned the 2013 Opening General Manager of the Year Award in recognition of his outstanding leadership and management skills to help the hotel achieve exceptional financial results and high guest satisfaction during the hotel’s opening year. The Fairfield Inn & Suites® by Marriott St. John’s Newfoundland officially opened in May 2013 and has established itself as both a business and family friendly hotel, providing outstanding guest experiences.
The Gold Hotel Award puts the Residence Inn® by Marriott Vancouver Downtown in the top 10 per cent of the Residence Inn® Marriott brand in North America in Overall Guest Service Satisfaction (GSS) Score. The hotel achieved an impressive 93.4 per cent, reflecting the hotel’s commitment to delivering above-and-beyond services. The award will be added to the hotel achievements wall along with the General Manager Suzanne Allemeier’s 2012 Opening General Manager of the Year Award.
The award spotlight continues to shine in Eastern Canada with TownePlace Suites® by Marriott Mississauga – Airport Corporate Centre achieving the Silver Circle Award. The award honours hotels that rank in the top 20 per cent of all hotels in the TownePlace Suites® brand for guest satisfaction scores.
About SilverBirch Hotels & Resorts
SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages over 20 hotels and resorts across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Radisson, Hilton, Quality and Best Western.
For more information, please contact:
SilverBirch Hotels & Resorts