Posted By: SilverBirch Hotels & Resorts
Interview: Anna-Marie MacIsaac, Sales & Catering Coordinator, Fairfield Inn & Suites® St. John’s
I am from Vancouver, BC. People that I tell always ask, “what brought you to St. John’s?”. My response, “I married a Newfoundlander.” I met my husband back in 1994 at a company we both worked at. He left the company years later, we lost touch for number of years till 2007 until Facebook happened. We stayed in touch throughout the years until finally he asked me out. First thought was How? Then what dawned on me is that I have always wanted to move out of the Big City and Newfoundland always drew me in somehow. I then told my family I am moving across the country and taking a chance. With their encouragement and support, I made the journey and 10 months later I married Bill. I do miss my family but I also love my new family and friends here on the Rock. This move tested me in many ways, for the love of a man, the love I have for people, hospitality made sense. Now here I am in Sales, and couldn’t be happier being in my new home, and having the opportunity to promote Newfoundland through the Fairfield Inn & Suites.
SBHR: We hear that you’re championing the Friends In Need promotion at the Fairfield Inn & Suites® by Marriott St. John’s Newfoundland this year. For every room reservation during the week of December 21 to 27, your hotel will be donating $10 to the Ronald McDonald House. Tell us what kind of impact this campaign has made on your hotel and the community.
AM: Everyone loves the promotion. Our employees and hotel guests help wherever possible holiday or not. Besides our promotion we currently, once again, decided to do our Ronald McDonald Christmas Tree in the lobby that needs to be decorated by red ribbons. The reason for the bare tree is for guests and employees to question it, and help decorate it with the option to leave a note along with their name, or that of a loved one. This also helps get the topic going about our promotion and to encourage guests to book during this time at the Fairfield Inn and Suites. Just by simply booking with us during this time period a family in need is being supported.
SBHR: How did you choose the Ronald McDonald House as your charity of choice this year?
AM: As Faifield Inn & Suites we chose Ronald McDonald House right from the beginning of the Hotel opening back in 2013. We chose this charity again this year since it is a place where families can stay while their child is being taken care of at the Janeway Children’s Hospital and they always need help. Mr. Marriott himself preached family, and us here at the Fairfield inn and suites are a very family oriented hotel and we really wanted to reflect that.
SBHR: What would you say is the most rewarding part of your job?
AM: Making sure that my clients are happy and have a successful meeting or event. I always want to ensure every meeting and event goes smoothly. I love meeting people and working closely with my clients is wonderful. I really do enjoy the interaction with my clients, and I learn every day from them to make me better at my job.
SBHR: Tell us one thing that most people don’t know about you.
AM: I am my husband’s caregiver, the reason I say caregiver is one year after our marriage my husband Bill was diagnosed with Multiple Myeloma. Since being diagnosed we have gone through two moves, a stem cell transplant and also changes of medication. We are currently going through a new medication treatment to keep the cancer in remission. There are good days and there are bad days but people don’t always know when the bad days are because I am always happy and positive.
SBHR: What do you “value” the most in your role?
AM: I value the Growth in my role. The reason I say Growth is I am constantly learning every day. I originally started here at the Fairfield as a Guest Services Representative, three months later I was Sales & Catering Coordinator, and then temporarily helping the Sales team in all aspects while finding another addition to our team. (Welcome Laurie!). I have learned so much since taking on this new role having no Hotel experience, I work very hard to represent the Fairfield Inn & Suites and uphold our SilverBirch standards and integrity.
SBHR: What is your favourite Holiday tradition?
AM: Definitely be my mom’s Challah Bread! Because having a large family we would celebrate our Christmas on New Years Day. This is when my siblings and their partners, their kids and of course our parents. It was always a full house since it was hard to get together throughout the year and there would be no excuses for missing it. My mom would make it for any family gathering but always made sure that it was made for Christmas. There were times where the bread would be cut ready to put on the table; pieces would snatched before getting to the table or when it arrived on the table family members would take pieces. When dinner would be ready to start we would probably have half of the bread that my mom would bring. It was truly a family tradition that I loved.