SilverBirch Hotels & Resorts


Position: Sales Manager

Title Sales Manager
Location Charlottetown, PEI
Hotel Charltottetown Inn & Conference Centre
Job Status Full-time
Job Information

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

 

We are looking for a full-time Sales Manager at the Charlottetown Inn & Conference Centre in Charlottetown, PE.

 

The Sales Manager handles the Sales department with administration, client contact and follow-up with a consistent focus on maintaining a high level of service and efficiency. You will be the first point of contact for our client’s inquiring about services. This individual will set a positive example for guest relations and handle all guest/client inquiries with professionalism.

 

Duties & Responsibilities :

  • Manage telephone inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities, and account qualifying.
  • Provide general office administration including, filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance, etc.
  • Prepare proposals, contracts, block space, and follow-up with regard to room block updates.
  • Assist with new prospects and target lists, coordination of sales blitzes, and client service events.
  • Compile and manage database for promotional mailings.
  • Assist with preparation for tradeshows and sales missions.
  • Assist with monthly action plans.
  • Coordinate meeting room booking procedures, conduct site inspections, track payments, and compile, analyze and update reports relating to wash factors, lost business, sales booking reports, and cancellations.
  • Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints. Manage Meeting Planner Survey processes.
  • Review comment cards and guest satisfaction results related to Sales..
  • Attend pre-event meetings as needed to understand group needs.
  • Attend and assist hotel functions when needed
  • Supervise Sales associates.
  • Other Duties as required

Preferred Education & Qualifications:

  • Minimum 2 years’ experience in a busy professional office environment
  • Minimum Grade 12 education, Post-secondary education will be considered an asset
  • Exceptional computer skills
  • Strong written and verbal communication skills, ability to answer a multi-line phone with courtesy and professionalism at all times
  • Proven interpersonal, organizational and time management skills

Working Conditions:

  • Fast-paced, busy office working conditions
  • Lifting of supplies, material, collateral (occasionally)

If you are interested in this exciting opportunity, we want to hear from you!

Apply to:

Amanda Doucet

ADoucet@silverbirchhotels.com

www.silverbirchhotels.com

 

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

NOTICE TO POTENTIAL JOB APPLICANTS

 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.

 

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.