SilverBirch Hotels & Resorts


Position: Pub Manager

Title Pub Manager
Location Edmonton, AB
Hotel Radisson Hotel Edmonton South
Job Status Permanent, Full-time
Job Information

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

 

We are looking for a full-time, Permanent Pub Manager at the Radisson Hotel Edmonton South in Edmonton, AB.

 

The Pub Manager is a part of the management team and ensures the Lion’s Head Pub operates in an effective and efficient manner providing quality customer service while effectively controlling company costs and assets.

 

Duties & Responsibilities:

  • Responsible for the day to day operation of the Pub and the supervision of Pub employees.
  • Conduct monthly Pub meetings and attend Leadership meetings.
  • Ensure training of all existing and new employees in conjunction with department, Radisson and SilverBirch Hotels & Resorts standards.
  • Provide employees with updated selling techniques.
  • Ensure all staff has full product knowledge of Food and Beverage that is served in the Pub.
  • Ensure all staff are aware of what is happening in all departments of the hotel, what the hotel offers and any new procedures..
  • Establish goals & timelines with staff and document levels of success for each promotion.
  • Leading a team oriented environment by demonstrating a cooperative attitude and assisting co-workers and other departments as needed.
  • Monitoring and managing the day to day schedule to ensure that we have anticipated appropriate staffing levels, calling on or off associates as required.
  • Maintaining a strong focus on engaging guest service and ensuring optimum guest satisfaction.
  • Ensure costumer complaints are handled effectively in a courteous & efficient manner.
  • Monitor daily expenses to ensure adherence to monthly budgets.
  • Effective control of liquor & labor costs.
  • Ensure all cash out discrepancies are solved efficiently.
  • Protect assets of hotel, report any questionable activity immediately.
  • Maintain communication with Director of Food & Beverage.
  • Maintain a professional relationship suppliers, planning promotional spends and activity.
  • Maintain a professional relationship with sports teams associated with the Lion’s Head.
  • Effectively manage relationships with outside marketing organizations, radio, press, television and monitor success of these forms of media.
  • Adhere to and enforce hotel and SilverBirch Hotels & Resorts policies, procedures and standards.
  • Maintain a clean and organized work environment.
  • Conduct oneself in a professional manner when representing the hotel.
  • Effectively market promotions & special events.
  • In cooperation with management develop a yearly calendar of critical paths and special events.
  • Liaise with Director of Sales and Marketing and Accounting and Finance to ensure marketing spend is met.
  • Projecting a favorable image of SilverBirch Hotels & Resorts to the public.
  • Maintains confidentiality of proprietary information; consistently practices guest and associate privacy and security.
  • Consistently practices and adheres to guest and associate safety, upholding the hotel’s health and safety policy. Attends monthly health and safety meetings.
  • Remain updated on trends in regards to food & beverage, locally and nationally.
  • Performing all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Performing any other duties as required or deemed necessary to provide superior service and teamwork.

Preferred Education & Qualifications:

  • Minimum 3-5 years of Food & Beverage Management experience
  • ProServe and ProTect certification
  • Previous experience in a busy pub atmosphere and asset
  • Completion of High school and related post-secondary education
  • Possess a wide base knowledge of the various types of spirits, liqueurs, and cocktail recipes
  • Previous marketing background
  • Previous experience handling large groups
  • Flexible and energetic with the ability to work under pressure
  • Excellent leadership and communication skills
  • Ability to take initiative with projects, committees, and future goals
  • Knowledge of current and new liquor regulations and laws.
  • Basic knowledge of labor standards.

Working Conditions:

  • Fast paced environment that is often demanding.
  • Stand, walk and remain on feet and perform job duties for entire shift duration.
  • Required to work weekends and evenings

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

Apply to:

Danika Packwood, CHRP

38-humanresources@silverbirchhotels.com

www.silverbirchhotels.com

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

NOTICE TO POTENTIAL JOB APPLICANTS

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.