SilverBirch Hotels & Resorts


Position: Housekeeping Supervisor

Title Housekeeping Supervisor
Location Charlottetown, PEI
Hotel Charlottetown Inn & Conference Centre
Job Status Full-time
Job Information

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott, Hilton and Radisson.

 

We are looking for a Full Time Housekeeping Supervisor at the Charlottetown Inn & Conference Centre in Charlottetown, PEI.

 

Under the direction of the Housekeeping Manager (or Executive Housekeeper), the Housekeeping Supervisor is responsible for delivering on the guest experience promise throughout the entire facility. The individual will be instrumental in supporting good public and employee relations.

 

Duties & Responsibilities:

  • Coordinate and supervise the daily activities of the housekeeping, laundry and janitorial teams.
  • Develop a strong team of associates through effective leadership.
  • Deliver excellent and prompt guest service.
  • Responsible for guest corridors, rooms, and other specific areas of the hotel as assigned.
  • Daily auditing of Housekeeping Services Agents to ensure SilverBirch standards are consistently met.
  • Performance management of assigned associates; including training and coaching in accordance with policies, procedures and standards.
  • Proactively address any day-to-day operational concerns, determining appropriate solutions and action to be taken.
  • Comply with all safety regulations of assigned tasks, while ensuring a clean and safe working environment.
  • Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
  • Adhere to all environmental policies and programs as required.
  • Assume duties of Housekeeping Manager in her/his absence.
  • Other related duties and projects as assigned.

Abilities, Preferred Education & Qualifications:

  • Minimum 1 years previous supervisory and/or training experience
  • Excellent guest service orientation.
  • Highly organized and detail oriented with a passion for cleanliness.
  • Works well under pressure and without supervision.
  • Able to perform well in a fast paced environment.
  • Excellent communication and interpersonal skills.
  • Strong teamwork skills.
  • Ability to motivate, train and develop team members.

Working Conditions:

  • Physically fit and able to push, pull, and lift up to 50 lbs. and to bend and kneel with comfort.
  • Fast paced environment that is often demanding.
  • Stand, walk and remain on feet to perform job duties for entire shift duration.
  • Use of cleaning chemicals.

If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!

 

Apply to:

Amanda Doucet

ADoucet@silverbirchhotels.com

www.silverbirchhotels.com

SILVERBIRCH HOTELS & RESORTS IS SUPPORTIVE OF WORKFORCE DIVERSITY AND ENCOURAGES APPLICATIONS FROM QUALIFIED INDIVIDUALS.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

NOTICE TO POTENTIAL JOB APPLICANTS

 

If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts

  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.

 

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at careers@silverbirchhotels.com and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.