SilverBirch Hotels & Resorts

Position: Application Support Analyst

Title Application Support Analyst
Location Vancouver, BC
Hotel Corporate Office
Job Status Full Time
Job Information

We are looking for an Application Support Analyst at our Corporate Office in Vancouver, BC.

The Application Support Analyst will champion the use of technology to help SilverBirch Hotels & Resorts meet or exceed its strategic goals.  The Application Support Analyst will understand the structure, policies and operations of SilverBirch Hotels & Resorts and will implement and support best of breed solutions to best support hotel requirements. 

The Application Support Analyst will act as a liaison between internal customers and vendors to ensure that issues are reported correctly and questions are answered promptly.

Duties & Responsibilities:

  • Develop an advanced understanding and competency in assigned business systems and provide support and best practices to the end user community
  • Liaise with vendors to report system issues and ask “how to” questions
  • Develop knowledge base with answers to frequently asked questions
  • Create and disable user accounts as required
  • Create SharePoint 2010 team sites with appropriate web parts and permissions
  • Stay up-to-date with Marriott and Hilton brand systems.  Attend training when required  
  • Successfully engage and support multiple initiatives simultaneously
  • Liaise with vendors to ensure projects are implemented on time and on budget (will manage smaller software implementation projects)
  • Develop queries and reports using simple reporting tools
  • Strong understanding of business systems and technologies and a desire to help others use them effectively
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
  • Strong project management and administrative skills required
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, technical experts, vendors and subject matter experts.


Preferred Education & Qualifications:

  • Minimum Post-Secondary Diploma, preferably in Computer Systems Technology
  • Recognized training or equivalent experience in business-project management
  • 3 to 5 years’ experience supporting mission critical business applications, at least 1 of which is in a client/server environment.
  • Hospitality systems experience is considered an asset
  • SharePoint 2010 experience is considered an asset
  • ERP systems experience is considered an asset
  • Experience conducting web training and support with online meeting tools such as WebEx, Go-to-Meeting and Microsoft Lync.


 If you are interested in joining SilverBirch Hotels & Resorts, we want to hear from you!



If you are considering employment with us, please be advised that SilverBirch Hotels & Resorts 

  • does not require job applicants to pay a fee for a job application or opportunity; and
  • does not make unsolicited offers of employment.

If you have been approached by any entity engaging in such practices who claims to represent SilverBirch Hotels & Resorts, please advise us immediately by email at and contact either the Canadian Anti-Fraud Call Centre at 1-888-495-8501 or the Royal Canadian Mounted Police.