Frequently Asked Questions
Q: Why should I choose a career in hospitality?
Q: Do I need to wear a uniform?
Q: Your company has hotels across Canada. Are there job opportunities and movement between hotels?
Q: What skills do I need to enter the hospitality industry?
Q: Hotels are 24/7, how will I achieve a work life balance?
Q: You are multi branded what does that mean?
Q: With a national company will I get lost in the shuffle?
Q: How does SilverBirch Hotels & Resorts celebrate individuality?
Q: How will I get recognized?
Q: Why should I choose a career in hospitality?
A: Why not? Where else can you have direct impact on the customer experience while growing your
skills in a variety of disciplines; all the while working with a variety of people who are passionate
about having fun both in and out of work!
Q: Do I need to wear a uniform?
A: How we appear to each other and our guests – our first impression – often starts before the first word is spoken. Certain areas of our company do require uniforms which are supplied by our company. The care and pride we put into our appearance, our grooming, our hygiene and our choice of accessories demonstrates our level of professionalism, care and even our brand promise.
Q: Your company has hotels across Canada. Are there job opportunities and movement between
hotels?
A: Yes. With such diverse hotels in locations from coast to coast, we have lots of opportunity for
movement. We post all of our positions internally first before they are advertised externally, and
encourage our associates to apply.
Q: What skills do I need to enter the hospitality industry?
A: The skills required to work in the hospitality industry vary from job to job. Many hospitality
positions require technical training. For example: chef training, engineer schooling, finance education,
or specific computer skills, but above all you must have an innate interest in providing outstanding
customer service. If you've got that, in most cases, we can teach you everything else you need!
Q: Hotels are 24/7, how will I achieve a work life balance?
A: While our operations are based on a business that runs twenty four hours a day seven days a week,
our company's values include making work/life balance a priority. We believe that our associates
need time away from work to spend with family, friends and to pursue other interests. Having work
life balance is crucial to your success and ultimately our company's success. We have "Rules of
Play" in place to support time-off and balanced working hours
Q: You are multi branded what does that mean?
A: We manage independent hotels and hotels operating under major franchise brands, such as Radisson, Hilton, Quality, Best Western and Ramada. Aligning ourselves with the strongest international hotel brands is a critical piece of our strategy to ensure the company’s future growth and our latest partnership with Marriott International Hotels combined with our expertise will enable us to create a competitive advantage.
Q: With a national company will I get lost in the shuffle?
A: No. We are a national company that is made up of many smaller hotels. Each hotel has a unique
culture, leadership style and sense of place. Within all our hotels we have SilverBirch branded
programs that are focused on the associate, including quarterly dialogues, Cultural Spirit Index
surveys measuring employee satisfaction, stay interviews and on boarding. Being part of a national
company also has its benefits including, opportunity for growth, experience a variety in hotels
and job types, and greater sharing of ideas.
Q: How does SilverBirch Hotels & Resorts celebrate individuality?
A: All associates are encouraged to share ideas that will help us evolve and improve our company.
Our recruiters are on the lookout for candidates with a natural flair for creativity and the confidence
to voice ideas. We celebrate our diverse culture and encourage sharing new ideas through Town Halls,
team meetings, suggestion boxes, focus groups, and Cultural Spirit Index surveys to name a few.
At SilverBirch Hotels & Resorts the sky is the limit!
Q: How will I get recognized?
A: Recognition takes many shapes at our company including both informal and formal recognition.
To give you an idea of what this has looked like:
- Champions in Action Program recognizing teams and individuals quarterly
- Annual SilverBirch Hotels & Resorts Awards, presented for such achievements as Highest RevPar, Outstanding Team Achievement of the Year, General Manager of the Year
- Anniversary or birthday lunches
Whether big or small, recognition is important to us at SilverBirch Hotels & Resorts.